Light reflections of the glow stick when waving in an aircraft
Light reflections of the glow stick when waving in an aircraft

Service management


The dual study program offers you the opportunity to acquire not only an academic degree but also sound practical knowledge with one of the largest employers in the region.

The content of the program addresses the specific requirements of service-oriented companies. In addition to acquiring basic business knowledge, students gain the skills to design, manage and evaluate service processes as well as supporting systems, and are able to tackle service-specific problems and challenges in a goal-oriented manner.

In order to facilitate students' entry into an international working environment, selected modules are taught in English. The accompanying language program and the possibility of a theory semester abroad support the international orientation of the program.

This dual degree program can also be studied in an international context and entirely in English.

  • General university entrance qualification or entrance qualification for a university of applied sciences,
  • good to very good performance in mathematics and German,
  • English must have been taken by the time of graduation from high school,
  • high customer and service orientation.

  • be involved in constant change and innovation in an exciting industry,
  • communicate effectively and customer-oriented in German and English,
  • work conceptually while demonstrating your organizational skills,
  • develop new ideas and live the idea of diversity,
  • the chance to be taken on if you perform very well?

October 1; pre-internship from August 1 - September 30.

Three years. It is not possible to shorten the period of study.

Different specialization options in the main course of study enable students to prepare for different operational functions related to the professional field, in particular finance/accounting, human resources & organizational management and marketing & quality management.

In your practical assignments, you can apply the knowledge you have gained in the relevant departments at the airport and support your colleagues in service management in developing and implementing concepts for the best possible customer retention and satisfaction, among other things. To do this, you will, for example, analyze, improve and expand offers, survey customers, evaluate complaints and then optimize service-specific processes in the company.

During the first four practical phases, you will write three practical reports and a student research project. At the end of your training, you will complete a Bachelor's thesis. The topic is determined in consultation with the training company.

The practical part is complemented by classes at the Berlin School of Economics and Law. You can find out more about the content of the theoretical studies on the university's website

Bachelor of Arts

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Apprenticeship compensation

1st year of training 2nd year of training 3rd year of training
1.117,58 € * 1.193,20 € 1.268,64 €
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* Internship allowance during the internship in the amount of € 1,117.58 per month


Please note that we only accept applications for the apprenticeship via our online form of the job exchange.



Field report

I decided on the course mainly because the service sector, with its high level of employment, pretty much always needs specialized professionals, especially in the field of management.

Since the airport company is a very multi-faceted company, it was clear to me that I wanted to combine FBB with my desired study of service management. In my first department, Corporate Communications, I learned how the company acts and presents itself to the outside world, how to deal with criticism from the public, but also how internal communication works. This department is the company's mouthpiece, so I gained an insight into the many processes involved in this function.


Helena Höfler