Press release

New regulations for taxi management at BER

Optimisation of infrastructure and processes for improved service

Numerous changes have been made to the taxi infrastructure at Berlin Brandenburg Airport. This is to improve services for passengers and to prevent passengers being picked up by taxis that are not authorised for loading. For this purpose, the traffic routing system in front of the terminal has been changed, the barriers on the arrivals level structurally extended and processes defined (see below for a list of measures).

The airport for the capital region is located directly on the border between Berlin and Brandenburg and is the gateway to the world for people from both federal states. Due to this location, numerous passengers are brought to or picked up from BER by taxis from both federal states every day. The current regulation set out by the responsible authorities allows 1,000 taxis to take passengers at Berlin Brandenburg Airport (500 each from Berlin and the Dahme Spreewald district). All taxis are permitted to take guests to BER.

The airport company and its process partners have implemented the following changes to the taxi infrastructure and process-related optimisation:

• Establishment of a designated area for pre-booked taxis to pick up pre-booked passengers
  
• Taxis are no longer allowed to enter the short-term “Kiss & Fly” parking area on the arrivals level
• The exits on the arrivals level at Terminal 1 are secured with double barriers (a lock system that prevents several vehicles exiting at once when the barrier is opened)
• If the terminal regulations are violated (e.g. by offering transport services), vehicles will be barred from entering the terminal for three months (vehicles will be excluded from using the airport approach road on the basis of their number plates)
• Extension of the safety strips in the terminal area
• Increased controls by the police and supervisory authorities
• Extended orientation system in the baggage hall and the arrivals area with signs to the official taxi rank
• Updated regulations for the use of taxis at BER as a basis for the new regulations

Structural changes and new processes are being or have been implemented by the airport company in cooperation with:

• APCOA PARKING Deutschland GmbH
• Traffic Office of the District of Dahme Spreewald
• State Office for Citizens’ Affairs and Public Order (LABO) from Berlin
• Public Order Office of the Municipality of Schönefeld
• Airport Police Department (State Police)
• Main Customs Office Potsdam - Financial Control of Illegal Employment
• Senate Department for the Environment, Mobility, Consumer and Climate Action from Berlin

Images of the innovations in taxi management