Media Information

Update on cyber attack on BER service provider

Gradual return to normal operations from Monday

Following the cyber attack on system partner Collins Aerospace, which affects passenger and baggage handling at BER and other European airports, operations have settled down as far as possible due to the exceptional circumstances. Thanks to the extraordinary efforts of airport staff, ground handling service providers and airlines, almost all flights can take place. However, there may still be longer waiting times at check-in, boarding and baggage reclaim over the long weekend.

The declared goal of the service provider Collins Aerospace is to restore the central handling system by Sunday, 5 October. This will be followed by extensive security tests by the airport company's IT department.

The airlines will be reconnected to the system step by step starting on Monday. Counters and boarding gates will be re-integrated successively and systematically according to a coordinated recovery plan. 

Contact for baggage

The airlines, together with their ground handling service providers, are continuing to process baggage left behind due to the cyber attack as quickly as possible and delivering it to the respective passengers. Baggage that has not arrived must be reported immediately to the baggage tracing office at the destination. The airline, as the contractual partner of the travellers, is the central point of contact for undelivered checked baggage. Only the airline can provide information about the whereabouts and subsequent delivery of baggage.

Flughafen Berlin Brandenburg GmbH would like to express its sincere thanks to all employees and partners for their tireless efforts in this exceptional situation.